Reports of “SaaS being dead” are misguided, writes guest author Bob Morse, who contends that AI will enable software companies to move beyond selling productivity tools to deliver knowledge-work outcomes directly, unlocking massive unmet demand for services, ultimately growing the software industry.
With the rise of agents, many people have been proclaiming that the age of software as a service (SaaS) is over. Who needs to subscribe to a service when you can create your own software with a few English-language prompts and a few dollars spent on tokens? Your own software, most likely a skill that […]
The rise of generative AI (genAI) technology has prompted a growing debate about the future of software-as-a-service (SaaS) business models.
Some of the fears are overblown: enterprises are unlikely to vibe-code their own applications to replace their SaaS suppliers anytime soon, while software vendors have yet to see per-seat sales fall off due to mass automation of white-collar jobs. (In fact, some now predict the opposite will happen.)
At the same time, AI has the potential to change the way work is carried out, with AI agents empowered to interact with software applications on behalf of users. For software vendors, that could mean a future where applications are accessed less through traditional user interfaces as AI agents connect via APIs.
It’s an inevitable shift, says Box CEO Aaron Levie, and one that requires software vendors to adapt their existing products and business models to prepare for agent workflows.
Computerworld recently spoke with Levie about how Box — and other
PestShare's innovative integration with property management software revolutionizes the outdated pest control industry.
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Bain & Company has estimated a US$100 billion market in the US for SaaS companies using agentic AI. The firm said the market is tied to automating coordination work in enterprise systems. The estimate comes from the second report in Bain’s five-part series on the software industry in the age of AI. The report examines […]
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