What happens when companies become too AI-pilled?

The rise of generative AI (genAI) technology has prompted a growing debate about the future of software-as-a-service (SaaS) business models.  Some of the fears are overblown: enterprises are unlikely to vibe-code their own applications to replace their SaaS suppliers anytime soon, while software vendors have yet to see per-seat sales fall off due to mass automation of white-collar jobs. (In fact, some now predict the opposite will happen.) At the same time, AI has the potential to change the way work is carried out, with AI agents empowered to interact with software applications on behalf of users. For software vendors, that could mean a future where applications are accessed less through traditional user interfaces as AI agents connect via APIs.  It’s an inevitable shift, says Box CEO Aaron Levie, and one that requires software vendors to adapt their existing products and business models to prepare for agent workflows.  Computerworld recently spoke with Levie about how Box — and other

"CEOs are uniquely prone to AI psychosis," Box CEO Aaron Levie opines. Maybe that explains the almost religious belief in AI productivity gains.

ClickUp CEO Zeb Evans announced last week that the collaboration software company, last valued at $4 billion in 2021, had laid off twenty-two percent of its workforce — framing the cuts not as cost reduction but as a structural shift toward AI-driven operations. The company has deployed roughly 3,000 internal AI agents to handle complex tasks, with […]

The nine-year-old startup is replacing hundreds of employees with thousands of AI agents.

I sat down with Aaron Levie at the O’Reilly AI Codecon two weeks ago. Aaron cofounded Box in 2005, and 20 years later, his company manages content for about two-thirds of the Fortune 500. Aaron is one of the few CEOs of an incumbent enterprise software company thinking deeply in public about what AI means […]