The Guardian AI·
As companies integrate AI and hire fewer employees, a shift toward a ‘gig economy’ will commence In 2024, the buy-now-pay-later company Klarna announced that it would cut hundreds of customer service roles and begin using an artificial intelligence chatbot instead. The move was expected to save the company millions. But a year later, after customers complained about the degraded quality of customer service, Klarna began to quietly recruit human customer service agents back. At first glance, the reversal appeared to be a victory for human workers in the age of AI. The reality was more complex. Instead of bringing on full-time customer service agents, who Klarna contracts through an outside agency, it instead brought on workers in what Klarna CEO Sebastian Siemiatkowski has described as “an Uber type of set-up”. Now, an AI chatbot continues to handle most of customers’ basic queries, while a growing number of gig workers handle the more advanced ones. “Just like somebody can go and drive
Read full articleKlarna's shift to a gig-based hybrid model highlights the challenge of balancing cost efficiency with maintaining high-quality customer service. The post Klarna shifts to gig workforce for customer service amid AI integration appeared first on Crypto Briefing.
Klarna's US growth post-IPO pressures domestic BNPL firms and traditional credit card issuers, signaling a shift in consumer finance dynamics. The post Klarna CEO highlights US as fastest growing market after IPO as company pushes into crypto appeared first on Crypto Briefing.
Klarna's US growth post-IPO pressures domestic BNPL firms and traditional credit card issuers, signaling a shift in consumer finance dynamics. The post Klarna CEO highlights US as fastest growing market post-IPO appeared first on Crypto Briefing.
Klarna's integration into Google Search and Gemini app reshapes digital commerce, intensifying competition and emphasizing real-time affordability. The post Klarna embeds flexible payments in Google Search and Gemini app appeared first on Crypto Briefing.
In the beginning, platforms like Fiverr were places where people could hire freelancers to do specialized creative labor using skills that took years to develop. In the age of generative AI, though, many of these gig workers have embraced the technology in order to meet clients' demands. These workers' profiles emphasize that they can quickly (and cheaply) whip up images and videos of just about anything. But often, what their clients are looking for are dramatic animations inspired by the Christian Bible. On TikTok, YouTube, Instagram, and Facebook it is very easy to stumble across AI-generated clips that retell stories from the Bible. Lik … Read the full story at The Verge.
When Zeus, a medical student living in a hilltop city in central Nigeria, returns to his studio apartment from a long day at the hospital, he turns on his ring light, straps his iPhone to his forehead, and starts recording himself. He raises his hands in front of him like a sleepwalker and puts a…
